Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSL936003 Mapping and Delivery Guide
Maintain quality system and continuous improvement processes within work or functional area

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSL936003 - Maintain quality system and continuous improvement processes within work or functional area
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge to take responsibility for the day-to-day operation of the work or functional area and ensuring that quality system requirements are met and continuous improvements are initiated. This unit applies to senior technical officers and laboratory supervisors working in all industry sectors. Quality audits and evaluations for the work area may be undertaken as an individual or as part of a team under broad direction from scientists/medical staff/engineers. No licensing or certification requirements exist at the time of publication. However, regulations and/or external accreditation requirements for laboratory operations exist, so local requirements should be checked. Relevant legislation, industry standards and codes of practice within Australia must also be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Quality
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop and maintain quality framework within work area
  • Distribute and explain information about the workplace's quality system to personnel
       
Element: Encourage personnel to participate in improvement processes and to assume responsibility for quality outputs
       
Element: Allocate responsibilities for quality within work area in accordance with quality system
       
Element: Provide coaching and mentoring to ensure that personnel are able to meet their responsibilities and quality requirements
       
Element: Maintain quality documentation
  • Identify required quality documentation, including records of improvement plans and initiatives
       
Element: Prepare and maintain quality documentation and keep accurate data records
       
Element: Maintain document control system for work area
       
Element: Contribute to the development and revision of quality manuals and work instructions for the work area
       
Element: Develop and implement inspection and test plans for quality controlled products
       
Element: Provide training in quality systems and improvement processes
  • Analyse roles, duties and current competency of relevant personnel
       
Element: Identify training needs in relation to quality system and continuous improvement processes
       
Element: Identify opportunities for skills development and/or training programs to meet needs
       
Element: Initiate and monitor training and skills development programs
       
Element: Maintain accurate training records
       
Element: Optimise and report performance
  • Review performance outcomes to identify ways in which planning and operations could be improved
       
Element: Enhance customer service through the use of quality improvement techniques and processes
       
Element: Adjust plans and communicate these to personnel involved in their development and implementation
       
Element: Evaluate relevant components of quality system
  • Undertake regular audits of components of the quality system that relate to the work area
       
Element: Implement improvements in the quality system in accordance with own level of responsibility and workplace procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Distribute and explain information about the workplace's quality system to personnel 
 
 
 
Identify required quality documentation, including records of improvement plans and initiatives 
 
 
 
 
Analyse roles, duties and current competency of relevant personnel 
 
 
 
 
Review performance outcomes to identify ways in which planning and operations could be improved 
 
 
Undertake regular audits of components of the quality system that relate to the work area 
 

Forms

Assessment Cover Sheet

MSL936003 - Maintain quality system and continuous improvement processes within work or functional area
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSL936003 - Maintain quality system and continuous improvement processes within work or functional area

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: